Terms of sale

1. Scope and the parties’ roles

These terms govern professional purchases of Magnetly subscriptions, options and credit packs from Jynhold, SAS with share capital of €1,000, 50 avenue des Champs-Élysées, 75008 Paris, France, 992 428 581 RCS Paris, VAT number FR56992428581. Contact: [email protected].

Jynhold provides and operates Magnetly. Transactions processed through Stripe Managed Payments use Sold through Link, LLC as merchant of record for payment administration and applicable indirect taxes. This payment role does not replace Jynhold as provider of the software service. The payment and transaction-support terms presented at checkout apply to those operations, alongside mandatory law.

2. Choosing and placing an order

Before ordering, review the plan, workspace, options, credit quantities, billing frequency, price, taxes, promotional conditions and renewal amount. The pricing page lets you compare offers; its calculator is an estimate until the corresponding order is confirmed.

A paid subscription requires an express order and acceptance of the applicable terms through the ordering process. Check and correct your information before confirming payment. Your order confirmation and the terms applicable to it should be retained on a durable medium. If the checkout differs from the offer you selected, do not confirm it and contact support.

3. Prices and taxes

Unless expressly stated otherwise, Magnetly’s business prices are in euros, excluding VAT, per workspace. Applicable tax is calculated from the billing information and shown before payment. An annual plan’s monthly equivalent is a comparison figure: the annual total is charged according to the annual billing schedule.

The price and discount accepted in your order apply to its agreed period. Optional additions are charged only when selected and confirmed. No price change applies retroactively to a period already paid. Any proposed renewal-price change must be communicated in advance and allow you to stop renewal before it takes effect.

4. Billing periods and renewal

Starter, Pro and Business are available with monthly or annual billing. Connect and its options are billed annually. Subscription fees are payable in advance for the chosen period. The subscription renews automatically for the same period unless renewal is cancelled before the next billing date.

The renewal date, amount and frequency must be shown in the order and billing area. An annual subscription is a commitment for the annual period; the monthly equivalent does not make it a month-to-month plan. Included AI credits are allocated each month even where the subscription is billed annually.

5. The 14-day trial

The advertised trial lasts 14 days and does not require a payment card. It gives the Pro plan’s features, with 30 build credits and 100 responses. A paid subscription does not start solely because the trial ends. Without a confirmed paid order, the workspace switches to read-only access at the end of the trial and its published tools are no longer served to visitors until a plan is chosen; tools, versions and responses are kept until the end of the contract (section 10) and come back online without being published again.

One trial is granted per account, including when a deleted account is created again with the same address. A trial is intended to evaluate the service, not to avoid a paid plan by repeatedly opening accounts. Changes to future trials do not shorten a trial already granted.

6. Plan capacity and Connect options

• Connect: billed yearly; five tools, 20 products per tool, one member and 250 responses per month, with no build credits: tools are built with your own AI assistant connected to Magnetly. Selected separately: tool tiers (5, 25 or 50 more, or unlimited) and product-per-tool tiers (100, 250 or 1,000 more, or unlimited), the Conditional journeys, Customer reviews and No signature options, and extra members; the tenth paid extra member unlocks unlimited members.
• Starter: ten tools, 250 products per tool, one member, 100 build credits and 1,000 responses per month.
• Pro: unlimited tools and products, five members, 200 build credits and 3,000 responses per month.
• Business: unlimited tools, products and members, 500 build credits and 10,000 responses per month.

Each plan’s features are shown on the pricing page and in the order. Connect’s tiers are capacity, not a charge for each import operation. Members share the same workspace and its credits. Adding an option, a tier or members is billed at once for the rest of the annual period, prorated, and applies once that payment succeeds; a removal takes effect at renewal, without refund, the option staying active until then. The cost and effective date of each change are shown before confirmation.

7. AI credits and purchased packs

Build credits and response credits are separate balances. Build credits cover the work of Magnetly’s AI (building and editing tools, imports, dictation, results analysis) and the changes made by an assistant connected through the MCP server; each journey a visitor completes on a published tool uses one response, preview runs excepted. A credit does not necessarily represent one question or one tool: consumption is detailed by tool and by day in the billing area.

• Credits included in a subscription are allocated monthly, including on annual billing. They stay valid for two months: unused, they carry over to the following month, then expire; they do not accumulate indefinitely.
• The credits that expire first are used first.
• Purchased build-credit packs and response top-ups are valid for 12 months from purchase.
• Credits cannot be exchanged for cash or transferred outside the workspace unless expressly agreed.

Without build credits, Magnetly’s AI stops answering until the next month of credits or the purchase of a pack. Without response credits, the workspace’s published tools are no longer served to visitors until a top-up or the next month of credits, without being published again. There is no automatic top-up: no top-up is charged without an order. Refund rights and corrections for billing or consumption errors are not excluded by credit expiry.

8. Launch offer: −50% for life

The launch offer is open to eligible Pro and Business subscriptions confirmed from 9 November 2026 at 00:00 until 23 November 2026 at 00:00, Paris time. The 50% reduction applies to the subscription price for the chosen monthly or annual billing cycle. It does not apply to Starter, Connect, separate options or credit packs unless expressly included in an order.

“For life” or “forever” means while that eligible subscription remains continuously active. It does not promise free service, unlimited credits or a fixed lifetime of the product. The discount continues on eligible renewals of that subscription. Once the subscription has ended, starting another subscription does not restore the expired offer.

The discount is obtained by entering the code LAUNCH50 at checkout for an eligible plan during the stated period. It stays attached to the subscription, including when that subscription changes plan or billing frequency, and applies to its eligible prices; it does not transfer to another workspace or subscription. The discount shown and accepted at checkout is the one applied. Ending the public offer does not by itself remove the discount from an eligible active subscription.

9. Payment and billing incidents

Use a payment method you are authorised to use and provide accurate billing and tax information. Payment methods, currency and any conversion costs are shown by the payment provider. Recurring charges require the authorisation collected during subscription.

If a payment fails, update your payment method or contact support. Access may be restricted proportionately if amounts remain due, under the terms of use. A payment already received by the authorised payment provider must not be paid a second time merely because settlement to Jynhold is delayed. Report a suspected duplicate, incorrect charge or missing credit promptly so it can be investigated.

10. Cancellation and changes of plan

You may stop automatic renewal from the billing portal (Manage subscription, in Billing) or by contacting [email protected] before the next billing date. Cancellation takes effect at the end of the paid period and access continues until then. When the subscription ends, the workspace becomes read-only and its published tools are no longer served to visitors; its data is kept until the end of the contract, that is when the customer deletes the workspace, or the account that owns it, or when that account is deleted after 3 years without a sign-in; the data is then erased within 30 days. Keep the cancellation confirmation.

Moving to a higher plan is billed at once, prorated for the current period, and applies once that payment succeeds. Moving to a lower plan and changing billing frequency take effect at the next renewal and can be cancelled until then. Leaving Connect for another plan is always a move to a higher plan: its options and extra members are then removed, their unused time deducted from that invoice. After moving to a lower plan, existing tools, members, products and data are kept, but nothing can be added beyond the new limits and features outside the plan are switched off. Each change states its effective date and amount before acceptance. Stopping renewal does not automatically entitle you to a prorated refund for a period already started, without affecting the rights described below.

11. Refunds and mandatory protections

For an incorrect charge, service failure or refund request, contact support with the transaction reference. Requests are assessed under the accepted order, applicable law and the transaction terms shown at checkout. Stripe Managed Payments may process refunds or resolve transaction disputes under its applicable rules; these terms do not remove those rights or mechanisms.

The offer is intended for professional use. This does not remove a withdrawal right or another protection where mandatory law makes it applicable to a particular customer or transaction. Nothing here excludes a remedy for non-performance, a legally required refund or a right to dispute an unauthorised payment.

12. Overdue professional invoices

For professional invoices owed directly to Jynhold, payment is due on the date stated on the invoice. Unless more favourable written terms apply, overdue sums bear interest from the following day at the European Central Bank’s applicable refinancing rate plus ten percentage points, with the statutory €40 recovery-cost indemnity per overdue invoice. Reasonable additional recovery costs may be claimed on evidence where permitted by law.

These provisions apply only within the scope permitted by French commercial law, including restrictions arising from insolvency proceedings. They do not authorise duplicate recovery or override the payment provider’s applicable transaction procedures.

13. Contract documents and complaints

You can save or print these terms and request a copy at [email protected]. Your accepted order, the version of the terms applicable to it and any expressly agreed amendments define your commercial agreement. These terms do not replace the service rules, the DPA or mandatory law.

French law applies, subject to mandatory protections. The parties first seek an amicable resolution, without restricting urgent remedies or legal time limits. Failing agreement, disputes are submitted to the courts of Paris, where Jynhold has its registered office, subject to any mandatory rules on jurisdiction that apply. The French version is the reference text, subject to mandatory language requirements.