Terms of use
The rules for creating, publishing and managing your interactive tools with Magnetly.
1. Your service provider
Magnetly is a software product operated by Jynhold, a French simplified joint-stock company (SAS) with share capital of €1,000, registered with the Paris Trade and Companies Register under number 992 428 581, with its registered office at 50 avenue des Champs-Élysées, 75008 Paris, France. Contact: [email protected].
These terms govern access to the Magnetly application, workspaces and interactive tools. The service is intended for organisations and people acting for purposes relating to their professional activity. A person subscribing on behalf of an organisation must be authorised to bind it.
2. The documents that apply
Your agreement comprises these terms, the terms of sale, the offer and order summary you accept, and the data processing agreement (DPA) where Jynhold processes personal data on your behalf. The DPA takes precedence on those processing matters; an expressly agreed order takes precedence on its commercial particulars. Mandatory law always takes precedence.
Contractual terms must be made available before you accept them. Simply visiting this website does not subscribe you to a paid plan. The privacy policy explains how personal data is handled; accepting these terms is not consent to optional marketing or cookies.
3. Accounts and workspace access
Provide accurate account and billing information and keep it up to date. Protect your login methods, email account and connected accounts. Each invited member must use their own authorised access. You are responsible for managing invitations, permissions and departing members within your workspace.
Notify us promptly if you suspect unauthorised access. Neither your duty to protect access nor an action performed through your account removes Jynhold’s responsibility for failures attributable to it.
4. What Magnetly provides
Magnetly helps you create, host, publish and embed interactive tools such as product quizzes, forms, diagnostics and calculators, and manage the responses they collect. Available features, capacity and credits depend on the plan and options you select. The current offer is described on the pricing page and in your order.
“Unlimited tools”, products or members refers to the relevant plan capacity; it does not mean unlimited AI credits, unlawful use, resale of access or the right to compromise the service. No unpublished numerical usage limit is created by this clause.
5. Your content and intellectual property
You retain your rights in the content, catalogues, branding, prompts and data you provide. You must hold the rights and permissions needed to import, use and publish them. You grant Jynhold the limited rights necessary to store, process, reproduce and display that content to supply the service and carry out your instructions, for the duration needed for those purposes.
This permission does not authorise Jynhold to sell your leads or use your private content, name or logo as a public customer reference without your separate agreement. Jynhold retains its rights in Magnetly’s software, design and documentation. No exclusive copyright or freedom from third-party rights is guaranteed for AI-generated material.
6. Reviewing AI-generated results
AI output can be inaccurate, incomplete or unsuitable. Review the questions, logic, wording, recommendations, prices and links before publishing a tool and monitor it after publication. Magnetly does not guarantee a conversion rate, revenue or commercial outcome.
AI output is not a substitute for qualified medical, legal, financial or other regulated advice. Do not use a tool to make a decision producing legal or similarly significant effects on a person solely through automated processing unless you have established a lawful framework and the required safeguards. Do not put confidential information or unnecessary personal data into prompts. The applicable processing instructions and permitted data categories are set out in the DPA.
7. Personal data and your visitors
For the personal data collected through your tools, you determine the purposes and act as controller; Jynhold acts as processor to the extent described in the DPA. You are responsible for a lawful basis, appropriate notices, necessary consents, data minimisation and lawful retention instructions. A person completing a tool does not thereby consent to unrelated marketing.
Jynhold processes account, billing and support information for its own purposes as explained in the privacy policy. Do not collect special-category data, criminal-record data or data about children through a tool without first agreeing a suitable legal and technical arrangement with Jynhold.
8. Connected services and your own AI
You choose whether to connect third-party services and must have the necessary rights to those accounts. Check the data sent, permissions requested, provider terms and any separate fees. A subscription to Magnetly does not include a subscription to your external AI assistant or other third-party software unless expressly stated.
Connecting a service authorises only the operations and data flows you request. You can revoke its access through the controls provided by the relevant service. An AI assistant connected to Magnetly through the MCP server acts only on your account’s workspaces, within the permissions you grant it; Account settings > Connected apps lets you disconnect it at any time, which removes its access at once. Jynhold remains responsible for its own integration and processing obligations; the third-party provider remains responsible for its service.
9. Acceptable use
Use Magnetly lawfully and respect the rights of visitors and third parties. In particular, do not use it for fraud, impersonation, unlawful discrimination, harassment, malicious software, unsolicited messaging contrary to applicable law, infringement of intellectual property, or unauthorised collection or disclosure of personal data.
Do not bypass access controls, disrupt the service, access another customer’s workspace, or sell shared access outside the terms of your plan. Security testing requires prior agreement on its scope. These restrictions do not limit rights that cannot lawfully be excluded.
10. Availability, maintenance and suspension
Jynhold must provide the service with reasonable professional care and maintain security measures appropriate to the processing described in the DPA. Internet access, third-party services, maintenance and incidents can affect availability. No uptime percentage or guaranteed response time applies unless expressly agreed in a separate service-level commitment.
Jynhold may restrict access where reasonably necessary to address a security incident, unlawful use, a material breach or unpaid amounts. The restriction must be proportionate. Where the situation permits, Jynhold will explain the reason and give you an opportunity to remedy it; urgent security or legal requirements may require immediate action. Access is restored when the reason for the restriction has been resolved.
11. Ending access and retrieving your data
Subscription cancellation and trial expiry are described in the terms of sale. Ending renewal is distinct from deleting an account, a workspace or a tool. Export the information you need before requesting deletion or before paid access ends: each tool’s responses and the workspace’s leads can be exported as CSV; contact support for anything else.
A deleted tool leaves the workspace at once and is no longer served to visitors; its sessions, responses, leads, events, versions, catalogue and files are erased for good 30 days later. A workspace’s owner can delete it once its subscription has ended: its members lose access at once and its data is erased under the same rule. An account is deleted from Account settings, except while it owns a workspace that has other members; the workspaces of which it is the only member are deleted with it, and an email confirms the deletion. These periods do not apply to billing documents or logs: the DPA and the privacy policy govern personal-data return, deletion and any legal retention. Termination does not remove rights or payment obligations already accrued.
12. Responsibility and changes
Each party is responsible for breaches attributable to it under applicable law. Your duty to review content does not waive Jynhold’s obligations. No clause excludes liability where exclusion is prohibited, including liability for intentional misconduct or gross negligence, or deprives an essential contractual obligation of its substance. Personal-data liability remains governed by applicable data-protection law.
Material changes to these terms must be communicated before they take effect. They do not retroactively alter an accepted order. If a change materially reduces the service or your contractual rights, Jynhold must explain the available choices before the change applies. A new version of a web page alone does not establish your acceptance of materially different terms.
13. Contact, governing law and disputes
For a question or complaint, write to [email protected] with the workspace concerned and the facts needed to investigate it. The parties will first seek an amicable resolution without preventing either from seeking urgent relief or exercising a legal right.
French law governs the agreement, subject to any mandatory protections that apply. Disputes are brought before the courts of Paris, where Jynhold has its registered office, subject to any mandatory rules on jurisdiction that apply. The French version is the reference text, without overriding mandatory language or protection requirements applicable to a customer.